Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Processing times may be extended during promotions or high-demand periods.

Delivery Timeframes

Estimated delivery times are provided at checkout and may vary depending on location and courier performance.

Typical delivery estimates:

• Australia (Standard): 2–8 business days

• Australia (Express): 1–3 business days

Delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

Tracking

Once your order has shipped, you will receive a tracking number via email.

Lost or Delayed Packages

If your order appears delayed or marked as delivered but cannot be located:

• Please contact the courier first

• Then notify us so we can assist

If a parcel is confirmed lost in transit, we may offer a replacement at our discretion.

Incorrect Address

Customers are responsible for ensuring shipping details are correct at checkout. Orders shipped to incorrect addresses cannot be refunded. If a parcel is returned to us, reshipping fees may apply